Achieve professional recognition as a Front Desk Agent with our START Certification Program.
Our Front Desk Agent Certification equips you with the customer service and operational skills crucial for the heart of hospitality. Stand out in the job market as a certified professional ready to elevate guest experiences. The program offers general hospitality knowledge and soft skills training needed in the hospitality industry.
Content includes:
- Identifying equipment and systems used by front desk staff
- Understanding the importance of key control
- Identifying the steps and tasks involved in pre-arrival, check-in, and departure
- Demonstrating effective sales and upselling techniques used by the front desk
Upon successfully completing the START program and achieving a 70% or higher score on the 30-question exam, participants will earn their certification, marking a significant milestone in their hospitality career journey.
Who is this program for:
The entry-level START programs are designed for individuals new to the hospitality industry or those seeking to solidify their foundational skills in specific roles such as housekeeping, restaurant serving, or front desk operations. These programs focus on equipping participants with the essential skills and knowledge needed to excel in their respective areas, providing a strong base for career development in hospitality.
